MyStake Casino - Player's withdrawal is delayed.

Mystake.com terrible company, happy to take your money but not pay your winnings back. I have $10,000 in there account and they keep rejecting my payments the customer service is terrible and not helpful, they say I’m fully verified and then keep asking me to send back and front of cards which I have done now about 8 times but still no joy. I feel like I am being scammed but this awful site. They should not be allow online and banned.

Dear Gr1984,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

How many payment methods have you used for depositing to this casino? Have you submitted all the proofs of your payments to the casino for verification?

Do all the cards you used keep getting rejected in the verification process?

When was the last time you uploaded a document for verification to this casino?

Have you accumulated your winnings with or without an active bonus?

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Gr1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.