MyStake Casino - Player's withdrawal is blocked due to bonus activation.

I activated the "Sport Reload bonus" on my MyStake betting account by mistake and now it is blocking me from withdrawing my winnings from my account. I have emailed MyStake but they have not reolied to my email. I hope you are able to respond quickly and fix the problem for myself as I really need the money.

Dear liamccfcvarney,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you attempted to cancel the bonus before you started to play?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• What response from the casino live chat support have you received?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear liamccfcvarney,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.