MyStake Casino - Player's withdrawal has been confiscated.

hello

i am submitting this complaint regarding My stake casino refused to process me legitimate withdrawal and after confiscated my money

The disputed amount is 5148 euro

i have to mention that around 3000 of that 5148 euro is my deposit

i deposited many times,my account is verified and after one day that i won and requested a withdrawal they confiscated my money with a ridiculous reason of violating their rules without providing any evidence

i checked many times their t&c and i am very sure that i didn’t violated them

i have screenshots of everything

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you contacted the casino customer support via email to ask about the specific rules you have allegedly violated?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila