MyStake Casino - Player’s winnings have been confiscated.

I have deposited to my accojnt 150 euros

and i played sports bets and casino and withdrawl 300 euros

. my account was fully verified

as soon as i requested withdrawl i got email to provide deposit proof of visa card revolut. Which i did, i sent revolut statment That i downloaded from my revolut app. It was sucesufully verified too. Then sudenly i see my balance went from 300 euros to 120 euros

and sudenly they told me i breached rules number 9 and 10 which is for multiply account which is hilarious because i have only 1 account and nobody else around me is using any casino or betting. So this is total scam mystake!!!! And stealing my money for no reason even tho i verrified complelty my account with selfie and live video and scuesfully deposit card and everyting!!!!!!! And as soon as i make withdrawl they make up about multiply acounts that dont exist! This is imposible scam has to be reported to police! Without any proof or explanation no words!

Dear Tanja40kk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that you created your account in the past and forgot about it?
• When did you create your casino account? Do you currently have access to it?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No i never created any account on mystake. I find out about the site not long ago andd decided to open. Never heard before of it.

no i cant login is closed . they provided that i breached rules n9 and 10 which makes no sense and when i asked more about it to explain they couddnt. They coudnt provide proof or any explanation. this is total scam because everyring was verified everyting all identity , addres, deposit, withdrawl. Everyting. And even after deposit methoed was verified they said to send video to confirm last time identity in order to make withdrawl sucesfull. And then sudenly they just stoled my funds from account. Total scam really i feel they robbed me and it is not fair reslly to steal my deposit + my wiinings which were 150 euros only .

no never i took any bonus. Was all with my money.

those chats going nowhere.

Thank you for your reply, Tanja40kk. Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

no nobody uses casino. I live with my mother which is 80+. My dautgher has same addres but she doesnt live with me anymore so nobody else is in my household . Only i created

so casino has to pay my money and the end od this story.

Thank you very much, Tanja40kk, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Mah they just have to pay my money nevause was ilegally stolen thats it. Everyting aprooved and sucesfully verified aand then without any reason just stealing my money as soon as i made withdrawl haha i wonder why they didnt come up with this descion before i made withdrawl. hilarous. Scammers they are and for that they have to face fines big ones

Hello Tanja40kk,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite MyStake Casino to join the conversation.

Dear MyStake Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions of which the player is being accused. You can send the information to me at michal.k@casino.guru

Hello,

The player had a connection with other users and also crossed IP addresses. We will send you the detailed information.

Regards

Other users? Haha you serious im only one using casino or any gambling accounts in my house. So stop with scam acusations and pay my money

Thank you for the information and evidence, MyStake Casino team,

Dear Tanja40kk,

After thoroughly examining the evidence submitted by the casino, I regret to inform you that I can no longer continue with this case. The evidence indicates the existence of multiple accounts, likely created by you, associated with the same IP addresses, user agent, and device, which cannot be dismissed as mere coincidence. Additionally, there were instances of either identical or remarkably similar gameplay observed, even in sports betting. Given these findings, I am unable to assist you further, and your complaint will be formally rejected. The casino enforces a stringent policy regarding cases of multiple accounts used in this manner.

Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us.

Best regards,

Michal

Casino Guru