MyStake Casino - Player's winnings have been confiscated.

Subject: Unauthorized Confiscation of €2,000 Winnings (Username: Tommyvegas02317)

Complaint Details:

I am filing a formal dispute against MyStake Casino for the unauthorized removal of €2,000 from my account balance on 10/08/2026 at 11:59:11, labeled in my ledger as an "Admin CashDesk Withdraw".

Key Facts:

Pure Cash Session: My session was funded entirely with a raw cash deposit. I did not opt-in, activate, or play with any bonus or promotional balance.

The Casino's Stance: MyStake support (Agent Daisy) claims the €2,000 was removed due to a maximum cash-out limit on "bonus-related gameplay." They also claim they made an "exception" to let me keep €1,000.

My Counter-Claim: Because I played with pure cash, applying a restrictive maximum cash-out cap retroactively is a predatory and unfair practice.

My Demands:

I challenge MyStake to publicly provide the exact promotional log, opt-in timestamp, and technical proof showing a bonus was active during this specific cash deposit. If they cannot produce this concrete evidence, I request that the confiscated €2,000 be immediately restored to my balance or paid out to my original payment method

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please access your bonus history and provide a screenshot of bonuses active on your account from the applicable period?
• If there is any other evidence to submit, please post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

it seems there were dozens of bonuses and all cancelled. Very strange site this. You can go an look if want

there seems to be loads of bonuses, cancelled etc.... at no time was it stated this was a bonus

Thanks for the explanation.

Are there any details regarding bonus activation and bonus cancelation from the period relevant to your case?

From the screenshots you provided, it's impossible to establish a timeline of events about when you deposited, which bonuses were active, and when.

Thanks in advance for your cooperation.

I doesn't show any times or dates that I can see?? How do i find this out? Shall I ask AI to not waste your time coming back amd forth? 🤣🙄

Could you please share your communication with the casino where you asked for your game history?

If the casino has already provided you with a game history, please forward it to me for review.

If the casino refused to provide it, please send the relevant communication to me for review.

My email is tomas@casino.guru