MyStake Casino - Player’s struggling to withdraw his winnings.

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Case summary

The player from Norway passed the KYC and tried to withdraw his winnings. He informed the casino about his gamlbing problem and they decided to confiscate part of player's winnings. Based on the player's bet history, we rejected the case since the player had not managed to fully wager his deposit amount, therefore we considered the casino's behaviour as fully justified.

Discussion

Private

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Norway

Private

4 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Resolution Center Team Lead

Private

4 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Bronze

Norway

Private

4 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Bronze

Norway

Private

4 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Resolution Center Team Lead

Private

4 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Bronze

Norway

Private

4 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Branch Operations Lead

Private

4 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Casino representative

Private

4 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Bronze

Norway

Private

4 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Branch Operations Lead

Private

4 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Bronze

Norway

Private

4 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Bronze

Norway

Private

4 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Branch Operations Lead

Private

4 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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