MyStake Casino - Player’s self-exclusion is not being honored.

I am requesting assistance regarding my self-exclusion from MyStake. After my exclusion was confirmed, I was still able to create additional accounts on several MyStake domains, including mystake.bet, mystake1.com, and mystake4.com. These accounts were opened using the same personal information (name, address, phone number and payment details), with only a different email address.

Because I had already self-excluded, I believed I would not be able to register or deposit again on any related MyStake site. However, I was able to continue depositing across multiple domains without any KYC verification.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you self-exclude from MyStake Casino for the first time? Could you please forward me the self-exclusion request you sent to the casino, along with the casino’s response? My email address is [email protected]
• Has your original account been fully verified?
• Have any of your additional accounts been verified? When exactly did you create each of the additional accounts?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika