MyStake Casino - Player's promised spins and cash-back are delayed.

After raising hell to get my cash back that they promised and weren’t gonna give me, until I reported them. Then I ask if I can finally get the spins they never gave me that they have offered in there promos. And guess what apparently they offer them but claim not to. They don’t even know if they have spins or not they wanted me to show them. WOW what a joke.

Hello Alex51908,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you ever claim any bonus in the past?
• When was the last time you spoke to the casino and what was it about?

Please note that the bonuses are a good-will of the casino and they may refuse to give them to any player without any reason given.

Additionally, your another complaint was mistakenly closed so please request it again.

Looking forward to your answer.

Regards,

Nick

My account is verified because I’ve withdrawn once. They never have offered free spins nor any bonus even after multiple $100 deposits. It’s just to the point now that they don’t care if you deposit or anything they will offer those bonuses or promotions that you can click on and then deposit but I’m yet to see them follow through with anything. I think they should shut this casino down if they are going to false advertise and then sit there and tell you they don’t offer those things when clearly they do. How do they get away with this?

Well what’s the word, are they going to follow through with the months worth of free spins they didn’t give me for deposits

Dear Alex51908,

As previously mentioned, casinos have the discretion to withhold bonuses from players without providing a specific reason. This decision is entirely at their discretion.

Additionally, if a deposit was intended to include a bonus, the correct course of action would be to contact the casino immediately—before placing any bets. Once the deposited funds are used, the bonus can no longer be credited.

If you continue to experience difficulties in receiving bonuses, you may want to consider exploring other casinos that better align with your expectations.

Please let us know if there is anything else we can assist you with.

Best regards,

Nick

Dear Alex51908,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

So I still haven’t received a single free spin? Who do you turn these casinos into for stuff like this ?

Dear Alex51908,

Unfortunately nobody with such cases.

As explained above, the bonus system is entirely in the casino's hand and they may give and refuse to give them to anybody at any time.

Please be advised that if your deposit is supposed to come with a bonus but you will not receive it, you most contact the casino right away and should not do a single bet with the deposit.

As no further assistance was requested by you, we will be now closing the complaint.

Best regards,

Nick