MyStake Casino - Player's deposit wasn't credited to his casino account.

Hello,

I made a deposit to Mystake via Revolut of 173 Euro. (1995 kr SEK)

The money never showed up in the account and I immediately contacted support which asked me to submit proof of my deposit. They then asked me to wait up to three days for this issue to be resolved.

3 days have long since passed and the support team has neither given me any answers nor returned my money.

Dear bettingda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear bettingda,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.