MyStake Casino - Player's deposit seems delayed.

Good morning... The same thing happened to me at Mystake casino, what happened about 11 months ago with the Malphos case, I deposited today, March 6, 2023, by visa card a deposit of €10.... I have not received it... I very much doubt that I will arrive in the next few days, if you could help me as soon as possible please... I have sent a Gmail to one of your workers. Here is your Gmail nikolas.b@casino.guru , in Gmail it has a capture of the receipt of the payment collected... thank you very much for your attention, I hope answers soon ☺️

Dear Senbozakura,

Thank you very much for submitting your complaint and I'm really sorry to hear about your negative experience with MyStake Casino.

I believe you are referring to this complaint here.

Has your deposit still not arrived? Have you contacted the casino or your bank? Please understand that before we confront the casino about the missing deposit, we allow up to one month for the transaction to clear.

In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Thank you very much for your understanding.

Best regards,

Tomas

perfect... a month of waiting until I get my money... luckily it was €10... I made the deposit for a visa card... if it wasn't €10 and it was €500?... I don't know I see it as excessive for a month, I will also be waiting for the problem to be resolved, I can send a screenshot of whatever is needed if you need, even though I already sent a few to Nicolás so that he can see that the money was collected and the deposit was not made ...

I fully understand your frustration, Senbozakura. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 26 days to allow them one full month to investigate. If there’s no development by then, we will intervene.

Make sure to inform the casino about the issue if you haven't done so already. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear Senbozakura,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.