The player from San Juan experienced an issue with a deposit of ARS $10,000 that had not been credited to her account since the previous day. Despite filing several complaints, she did not receive a resolution. The player was advised to contact her payment provider for an investigation, which could take up to a month, as the casino’s ability to intervene was limited. Due to the player's lack of response to follow-up messages, the complaint was closed without further investigation. The player retained the option to reopen the complaint by resuming communication.
MyStake Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: $10,000 ARS
MyStake Casino
Safety Index:Very highCase summary
Discussion
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3 months ago
Translation
Yesterday at 2:05 PM I made a deposit of ARS $10,000 and it hasn't been credited to my account. I've already filed a complaint several times and haven't received a solution.
Automatic translation:
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3 months ago
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3 months ago
Dear CamijA2,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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2 months ago
Dear CamijA2,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
