The player from San Juan is experiencing an issue with a deposit of ARS $10,000 that has not been credited to her account since yesterday. Despite filing several complaints, she has not received a resolution.
MyStake Casino - Player's deposit is delayed.
Opened
Current status
Waiting for player to reply
0d 0h -29m -5s
MyStake Casino
Safety Index:Very highCase summary
Discussion
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Public
1 month ago
Translation
Yesterday at 2:05 PM I made a deposit of ARS $10,000 and it hasn't been credited to my account. I've already filed a complaint several times and haven't received a solution.
Automatic translation:
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1 month ago
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1 month ago
Dear CamijA2,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
