The player from Argentina made two consecutive deposits of $20,000 each, but the funds were not credited to her casino account despite being deducted from her bank account, and support did not provide a solution. The Complaints Team advised her to contact her payment provider to investigate the issue, explaining that the casino's ability to resolve the matter was limited. After a month without any response from the player, the complaint was closed due to a lack of communication.
MyStake Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: $40,000 ARS
MyStake Casino
Safety Index 9.7 Very highCase summary
Discussion
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3 weeks ago
Translation
Two days ago I made two consecutive deposits of $20,000 each, but the money wasn't credited to my account, although it was deducted from my bank account. Support hasn't given me any solution yet.
Automatic translation:
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3 weeks ago
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3 weeks ago
Dear ELIA23,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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2 weeks ago
Dear ELIA23,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
