The player from California is facing issues with a $56,000 deposit to Mistake casino made on March 2nd, as the funds have not been credited. Additionally, he has not received a concrete response from the casino's support team for over 6 weeks.
MyStake Casino - Player's deposit is delayed.
Opened
Current status
Waiting for player to reply
2d 0h 53m 35s
MyStake Casino
Safety Index 9.6 Very highCase summary
Discussion
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1 month ago
Translation
On March 2nd, I made a transfer of $56,000 through Mercado Pago to the Mistake casino. The funds were not credited, and the casino's support team has not provided a concrete response for over 6 weeks.
Automatic translation:
Public
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1 month ago
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1 month ago
Dear Fabrib11,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
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2 weeks ago
Dear Fabrib11,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
Dear Fabrib11,
Thank you for your message.
To ensure clarity and facilitate mutual understanding, I would appreciate if you could provide more comprehensive and detailed responses in future communications.
Could you please elaborate what you meant by your last response? Have you received any communication from your payment provider?
Looking forward to your reply,
Attila
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5 days ago
Dear Fabrib11,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
