MyStake Casino - Player's deposit hasn't been credited.

I haven't received my deposit for over 24 hours now. I request a recharge because otherwise, I'm going to accuse the casino of fraud and scam. I believe the eventual lawsuit will cost you more than the 1500.

Dear cmilpezz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we continue our investigation, could you please specify the casino where you encountered the issue? Kindly provide a link to the casino's website in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

It's at the mystake casino I haven't received it for 4 days please I want it to arrive

Oh I'm going to sue him for fraud and scam

Thank you for your reply, cmilpezz. I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

Dear cmilpezz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.