The player from Argentina had transferred 12,000 pesos to his account at an online casino, but the funds had not appeared in his account yet. The player had already confirmed the successful transfer with his bank, and had provided proof to the casino. We had advised the player to wait for the transaction to be located, which could have taken up to 1-3 weeks. Eventually, the player confirmed that the funds had been credited to his casino account. We then marked the complaint as resolved.
MyStake Casino - Player's deposit has not been credited.
Resolved
Our verdict
Case closed
Amount: $12,000 ARS
MyStake Casino
Safety Index:Very highCase summary
Discussion
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2 years ago
Translation
Hello, I recently transferred 12,000 pesos to my stake but so far nothing has appeared in my account
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2 years ago
Dear danielknez9,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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2 years ago
TranslationI already checked and the transfer was done correctly but then why don't the funds appear in my account? I clarify that the method I used was bank transfer through Alias/cbu
-Where can I send proof of the transfer?
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2 years ago
Dear danielknez9,
You have to send it directly to the casino's e-mail support. Please also keep in mind that locating lost transaction may take up to 1-3 weeks to be credited.
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2 years ago
TranslationHello, I already sent proof of the transfer to my stake, they told me they were going to solve it... but the money still doesn't appear
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2 years ago
TranslationSo after the 1 and 3 weeks that it may take to be credited, will I receive the money?
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2 years ago
TranslationThey also told me that they were going to solve it, so is it safe for them to solve my problem?
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2 years ago
Dear danielknez9,
Still not even 2 weeks have passed since the deposit so I can only recommend to wait for now. Please let us know in case it would take longer than the given period.
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2 years ago
TranslationHello, the money has already arrived
Edited
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2 years ago
Dear danielknez9,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
