MyStake Casino - Player's deposit has not been credited.

I deposited 39 euros in USDT, but they did not credit it to my account.

Dear antonioacampora69, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

I contacted Kucoin the payment system they gave me proof that the money was sent to the casino.

Hi I have received the deposit, thank you and have a nice day

the case is closed, thank you the deposit has arrived, have a nice day

Dear antonioacampora69,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru