MyStake Casino - Player’s deposit has never been credited to his casino account.

Salve ho depositato 86 euro sul sito, la transazione dopo un giorno è stata contabilizzata dalla banca e ha confermato che il pagamento è stato eseguito correttamente, i signori dietro my stake negano e non mi restituiscono i soldi o non me li caricano sul conto, sito schifoso e infaffidabile

Dear 11simone2002,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

No, ne ho effettuato parecchi nel tempo, solo questo ha dato problemi, tra l altro ho anche chiuso il conto dopo il 3 giorno che non ricevevo risposta, così ho deciso di contattare voi, se non risolverò nemmeno o con voi mi rivolgeró alle autorità competenti, in quanto l operazione non è mai stata annullata o rimborsata, la banca ha correttamente contabilizzato l operazione e i signori di mystake negano tutto e non danno risposte per giorni, con loro ho chiuso, rivoglio solo i miei soldi

Thank you, 11simone2002, for your reply. Could you please forward any payment receipt on which a transaction number or any reference number would be visible? Do I understand correctly that you closed your casino account?

Si ho chiuso zio conto perché l assistenza mi ha fatto innervosire parecchio, ho allegato la ricevuta del pagamento alla mail che mi avevate dato

I'm sorry, 11simone2002, but I didn't receive any email from you. Could you please try again?

Dear 11simone2002,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.