MyStake Casino - Player's Bitcoin withdrawal amount reduced.

Yesterday on 30/1, I made a withdrawal of 5000 through Bitcoin, but today I only received 2000. I spoke with support and they couldn't provide any proper response. They just mentioned this is normal and the transaction amount can change. Nowhere does it mention anything like this when using Bitcoin. I hope you can help me with this.

Hello Belen65,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account has been verified for quite some time, I did not use any bonus, it was with real money and I spoke with the casino support twice when I saw that a part of what I had withdrawn was missing, they told me it was due to an exchange processor or by the currency converter.

Hello Belen65,

As in your case the withdrawal amount is very low, I believe you will have to contact the payment provider to receive a statement from their side regarding the withdrawal fees. Please do so and forward us their respond to nikolas.b@casino.guru.

Dear Belen65,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.