MyStake Casino - Player's Account Locked Following Withdrawal Attempt.

Went to withdraw had for verification sent via email locked my account on took my money this site is a scam they do not withdraw.

Hello matty2050,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Was your account verified in the past? When was the last time you spoke to the casino and what was it about? Did they specify what was wrong with the documents you provided?

Looking forward to your answer.

Regards,

Nick

All I want is the money I had in my account it was £247.64 was of that was my deposit didn't even win much if I can get the money I had in my account I will close the complaint.

The verification didn't even even start I emailed them the information and they locked my account once I sent it.

My account has never been verified which i should of done before doing anything on the site in hindsight.

I tried to speak to them a day ago to try to work things out as shoed in the emails I sent you guys and got no reply so they are ignoring me now so I have no other options.

They just said I broke T and Cs but as you can also see in the emails my information is fine and there is no reason not to pay me out.

Hello matty2050,

Did the casino specify the "document forgery"? Which document did they mean and what was the issue with it? Is the driving license the only document you forwarded to them?

Dear matty2050,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.