The player from the United Kingdom won £30,000 and attempted to withdraw £6,000 but subsequently canceled the withdrawal, after which the money was not returned to his balance. He now cannot access his account.
MyStake Casino - Player's account is closed.
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Waiting for Casino Guru to reply
6d 23h 48m 9s
MyStake Casino
Safety Index 9.7 Very highCase summary
Discussion
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yesterday
Won 30k tried to withdraw £6000 I cancelled it that money never returned to my balance and now I can’t access my account
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1 hour ago
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1 hour ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
