MyStake Casino - Player’s account improperly reopened by the casino.

They recklessly reopen permanently closed accounts without any inquiries. They let you gamble vast sums. They don't care about gambling addiction. They only care about how much money they can earn from each individual. They prefer dealing with gambling addicts as they bet more. They instantly reopened my account without a single question, even though it was permanently closed. Now that I have lodged a complaint, they entirely reject it. At this point, their sister sites have started sending bonuses and free spins to try to lure me. The same management. When I tell this to Mystake, they say they have nothing to do with it. The latest ads are persistently coming from Velobet. There's no way to protect oneself against these casinos that do not take gambling addiction seriously. I played away over 13,000 in a single day after they gladly reopened my account.

Hello Sicksackar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

In the case of self-exclusion, if casino failed in this, player may ask for a refund.

Thank you very much in advance for your reply.

Best regards,

Nick

Dear Sicksackar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.