MyStake Casino - Player's account has been restricted.

Hi, Mystake has blocked me. I can't place bets, make deposits, or withdraw funds. I wanted to make a withdrawal—all my documents are in order, and the KYC process is all set. They just won't let me do anything anymore, and I want to withdraw my balance from there. I've tried contacting them via chat, but I still haven't received a response.

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Dear Daavidsiilva98,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that you are able to log into your casino account, but you cannot request a withdrawal?
• Have you made any successful withdrawals from your account previously?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina