MyStake Casino - Player’s account has been frozen.

i have been a loyal customer of mystake for some time now never had any issues with depositing or withdrawing. I won max win on a slot yesterday I have two pending withdrawals. I continued to play and enjoy my winnings all of a sudden my account is frozen? Makes no sense what so ever I haven’t done anything wrong I follow all t&c and respect them as a company for always helping me out with anything I just don’t understand. Blocked from making bets blocked from depositing and withdrawals with no explanation? Also have videos showing everything not sure if it’s tech issue or something deeper

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Dear Jordan123,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you have any active bonus on your account, or did you use a bonus to accumulate your winnings?
• Could you please confirm whether you have successfully completed the KYC verification process?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.