MyStake Casino - Player’s account has been closed without justification.

Buenas tardes.

Tengo un problema con el operador de juegos Mystake.com , los cuales tras un cierre de cuenta injustificado o que ellos han considerado sin consulta no quieren proceder a la devolucion de mi importe poniendo innumerables excusas o aludiendo que la informacion que se me dio es falsa.

Me hacen depositar 44 euros para quedarse con el 20% porque sino no tengo derecho a que me devuelvan incumpliendo los terminos y condiciones que tienen publicas.

Por favor necesito que me ayuden para recuperar mi dinero

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? What was the reason given to you by the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the closure of your account and confiscation of your winnings? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Buenas, el día 10/02/2026 contacto con el operador y le comunico que quiero descansar que quiero restringir casino y casino slots pero si deja apuestas deportivas, pues bueno para cuando me apetezca jugar a deportes.

Sin mas dilación cierran la cuenta , con apuestas deportivas en curso para resolverse, comunicándome que las mismas se me devolverán una vez resuelta.

Ocurrido esto, se niegan a transferir los fondos en mi cuenta diciéndome que esta por debajo del minimo establecido para transferencia.

Me engañan diciéndome que el minimo para retirar son 50 euros, cuando en la aplicación y en sus términos y condiciones son 10 euros. Que necesito depositar 44 euros de los cuales se van a quedar el 20%.

Me niego tajantemente y me dicen que sino Cryptomonedas en retiro, y le comunico que no estoy interesado que se me devuelva en la misma cuenta y forma.

Llevo en esta casa una semana.

Thanks for the detailed explanation.

Could you please share your communication with the casino where the minimum threshold for payout is discussed?

Please send this information to my email at tomas@casino.guru for review.

Thanks in advance for your cooperation.

Dear bob1989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru