MyStake Casino - Player’s account has been closed and winnings confiscated.

MyStake closed my account and confiscated my winnings. I've been going back and forth with their support for weeks.

Every reply says the same thing. I broke Sections 9 and 10, the decision is final, and they can't share details. Three different agents, same script.

I played with their bonus. I asked which exact rule I broke and what evidence they have. I never got an answer.

Even the refund they offered is wrong. My last deposit was €3,198.82, so minus 20% should be €2,559.05. They credited €2,107.77 and say the deposit was lower.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?
• Do I understand correctly that the casino has already refunded you part of your deposit?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina