The player from the United Kingdom reports that his MyStake account was permanently closed, and his funds were confiscated due to false KYC fraud accusations and claims of an automatically activated bonus he was unaware of. He asserts that he submitted genuine documentation and seeks the return of at least his original deposit amount.
MyStake Casino - Player's account has been closed and funds confiscated.
Opened
Current status
Waiting for player to reply
6d 21h 48m 44s
MyStake Casino
Safety Index:Very highCase summary
Discussion
Public
Public
2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 hours ago
Hello
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
- Has the casino indicated that there might be a problem with approving specific documents?
- Which documents were approved and which were not, to your knowledge?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
