MyStake Casino - Player's account has been closed.

I won 600 and tried to claim, they corresponded and said try another withdrawal, I then used more money to play and then they have blocked account and then said closed for responsible gambling? After I spent more money and withdrew funds? What a scam

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was there any balance withheld on your player's account?
• Could you please explain in more detail what the disputed amount of 600 GBP represents in your situation?
• Could you please share with me your communication with the casino regarding the reasons for account closure? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I left 50 pounds in there and they let me use that as well obviously, I first tried to retrieve my money using the method they had and then they said it wasn’t supported, I then used a crypto company they suggested and then it said pending and then within 6 hours they had close my account with no warning or correspondence, clearly indicating something untoward, all this after taking more than £150 out of my account no problem

This was after taking my money and only after I claimed my winnings, actually a joke and is definitely illegal and you can’t receive money and then not give it back?

They are also a unlicensed gaming provider who self proclaim there not on gamstop and have been exposed previously and are definitely scamming me and I won’t have it, either they give me my winnings or a refund simple as that

Thanks for your reply.

Did the casino provide an explanation about why your winnings were confiscated?

Have you inquired with the casino about the status of your payout? Did the casino respond to you?

Please let me know.

Hi Tomas, they first said I closed my account myself, when I only

opemed that day so go figure? The they said it was for my own gambling safety only after I tried to withdraw the funds and they told me how to withdraw.

then they closed it without any notice and said they can take my money but not pay it out lol? It’s really a scam, they have finally gave me a email to there team but only after 3 emails saying there’s nothing they can do this proving they have tried to do me wrong

thanks mate

they have sent me this after dealing with the other team for more to an a week so clearly are deflecting hoping I forgot, there bang to rights trying to scam me and I will not stop out of principal and the amount owed thank you

Thanks for your patience.

I apologize for overlooking information. You suggested that you lost all the money on your player's balance before your account was closed. Please note that we may only intervene if the casino withheld the balance on your account or confiscated your winnings/balance. If the casino only closed your account after you had already lost your balance, it would be impossible for us to intervene on your behalf. From our point of view, the casino can close players' accounts at any point for any reason.

Please let me know if there is any information I overlooked or if there is anything else I might assist you with.

Dear Guyva,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru