The player from the United Kingdom won 600 and attempted to withdraw, but after further betting, his account is blocked for responsible gambling, despite having previously withdrawn funds.
MyStake Casino - Player's account has been closed.
Opened
Current status
Waiting for Casino Guru to reply
6d 22h 23m 34s
MyStake Casino
Safety Index:Very highCase summary
Discussion
Public
Public
7 hours ago
I won 600 and tried to claim, they corresponded and said try another withdrawal, I then used more money to play and then they have blocked account and then said closed for responsible gambling? After I spent more money and withdrew funds? What a scam
Public
Public
2 hours ago
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Public
Public
2 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Was there any balance withheld on your player's account?
- Could you please explain in more detail what the disputed amount of 600 GBP represents in your situation?
- Could you please share with me your communication with the casino regarding the reasons for account closure? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
