MyStake Casino - Player is facing issues with deposit processing.

Good evening. I always play on MyStake. I always deposit through the Mercado Pago platform. When you choose that option, the MyStake website provides you with an alias to send the money to via Mercado Pago. In less than ten minutes, the money appears in my casino account. But the last deposit I made wasn't like that. For this reason, I filed a complaint a week ago, and I've been dealing with this ever since. They're asking me for PDFs of my bank statements. I tell them it's not necessary since I didn't use my bank account; I used Mercado Pago. I sent them a PDF screenshot of the transfer and my Mercado Pago transactions from the last week, and they still insist that it's not the documentation they're asking for. They close the case and say they can't do anything to help me get my money back. I provided them with a screenshot of the transfer and explained the problem. But it seems they think I'm an idiot, asking for documents they don't need. I'm furious. I want my money back, and the casino isn't taking responsibility. Here's a screenshot of the transfer. I hope you can help me; you've done so before. I've included an image of the method used, a screenshot of the transfer, and three screenshots of the transactions from February 20th to the present. I hope this helps.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot of the payment information the casino provided you to use?
• When was the last time you made a successful deposit in the casino?
• Is the deposit recorded in your deposit history in your player's account under a particular status? Would you be able to share a screenshot?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas