MyStake Casino - Player Cannot Place Bets After Activating Bonus.

Hello, today I deposited money and a sports betting bonus was activated that won't let me place a bet. I would like some assistance, please.

Dear shiroi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted casino support regarding the situation?
• Did the casino give you any recommendations on how to proceed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear shiroi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.