MrXbet Casino - Player's withdrawal method is restricted.

I deposited using cryptocurrency but on withdrawal they told me you withdraw using the same method, but under withdrawal there is no crypto currency, there is what is called Jeton of which it's not for individuals. Please help me on how best can I make a withdrawal.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Kanjanga,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

It's important to understand that the casino doesn't have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes my account was verified successfully. As I already mentioned earlier there is only Jetonbank which I can't use because to open an account it requires business not individuals like us. The paperwork that it requires is for those that already established their businesses for example the first requirement is certificate of incorporation and I don't have access to that. Please help me with any other alternatives not that Jetonbank which is the one that is appearing. I hope you can do something thank you.

From the screenshot you sent us, it appears that there is another option available besides Jetonbank — a bank transfer. Have you tried selecting this payment method?

Bank transfer requires.. IBAN which is not offered by the banks in my country. Thank you my issue was finally resolved through cryoto currency, I sent them my wallet address they processed my withdrawal. But I still have a challenge for the next withdrawal since I was asked to resort to the said non working withdrawal methods

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kanjanga,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika