MrQ Casino - Player's account has been closed.

So I have been playing this casino for some time wasting. Alot of money because they never pay out

1st time they suspend my account because they had to verify my account . I spent £500 before that asked this , once it was verified I went back to my game and guess what it was all restarted so I had to waste money agian ,

so I put a daily deposit limit on my account and been playing one game and guess what it’s totally maxed bonus and then they I deposited last night £10 to play my one game which was maxed out to the bonus pay out and yes they cancled my account because they have done a back ground search and said that I am

bankrupt .

first of all I never ever gave them any permission to do allow them to do back ground checks and it is wrong

2nd anytime they are about to pay out big they suspend my account .

3rdly they took my deposit before they suspended my account with no noticed thsi was going to happen ,

I am so outraged I mean totally outraged

Dear Mgallagher171986,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MrQ Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Did the casino send you an email with an explanation?
• Was there any leftover balance on your player's account?
• Could you please explain what the disputed amount of £1000 represents in your situation?
• Could you please share with me relevant communication between you and casino support regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi there

with the information I have already provided this is something you’d be able to see your self .

I have been a player since December and you blocked my account on Sunday 06/04

regardless what you’ve done is wrong and it’s happened every-time when I am at a jackpot stage

once again your system will show the emails and you will see the email address that I have used via the details in this complaint

I am sorry for any misunderstanding; however, I am a representative of Casino.Guru complaint resolution center, not that of the Casino Mr.Q.

In your post, there was no additional information attached, therefore, I ask for your cooperation in providing the supporting evidence.

Please share evidence supporting your complaint here in the form of screenshots or to my email at tomas@casino.guru

I'll await your reply.

My apologise I miss read .

member 6 months

how I found out I was tried to deposit as I set a limit on my account of £10 per day . They took my deposit and then blocked my account

then I got an email after me chasing they said they done a back ground check and blocked my account because I am bankrupt ,

which firstly I am not secondly there was no GPRD signed for them to loon in my back ground

last time they blocked my account I was playing a game and I was on full winning mode as all the jackpots maxed and ready to be one . They blocked my account for verification and then when I played again everything was reset so I never got my bonuse and their response was it’s out of their control if there is a system glitch

this is wrong they shouldn’t be allowed to do this and just take my money and when am about to win they block my account

Thanks for your reply.

Please understand we are unable to proceed without evidence. Kindly supply any evidence supporting your claims to my email at tomas@casino.guru

I apologize for the inconvenience.

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Mgallagher171986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru