MrPunter Casino - Player’s withdrawals are delayed.

Hi to everyone, I made 3 withdrawals of 500 euros each, the first on Friday, February 14, the second on the 15th and the third on February 16th. To date I have not received my money and I still have a balance of 799 euros that I want to withdraw. The winnings are from my own money, not from bonuses, and in support they tell me that there is a high workload. I am really worried that I will lose my money.

Dear Haraminho,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you're facing with your withdrawals and completely understand your frustration.

Please keep in mind that it’s common for withdrawals to take several days or even weeks to be fully processed. This delay can be due to a variety of factors, including incomplete KYC verification or a high volume of withdrawal requests.

We advise players to remain patient, cooperate with the casino, and wait at least 14 days after making a withdrawal request before submitting a complaint. If you have already completed your KYC, had your game history reviewed, and your withdrawals have been approved by the casino, but you still haven’t received your funds within 14 days, please let us know and we will intervene to assist you further.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

In the customer identification field, the well-known KYC shows me a message that it is not required, I will wait a few more days and come back with a new message.

Just to let you know that on 22/2 I canceled the last withdrawal of 17/2 and put in another IBAN in case that's the cause, today 25/02 the withdrawal of 14/2, 15/2 and now 22/2 still haven't been completed. They keep telling me about increased workload (3 withdrawals*500 each)

New update, today 2/26 my withdrawals from February 14 and 15 were canceled as they told me due to a problem in the system, then they locked my account and asked me to verify my account, I did it and I'm still waiting to be unlocked so I can proceed with a new withdrawal.

New update , today 27/02 i take my first withdraw 500 euros from 22/02 , but now my account dont open to do another withdraw because i still wait verification my account

Hi Haraminho,

Thank you for the update. Just to clarify, am I correct in understanding that you have already received your first withdrawal of 500 euros from 22/02, but now you are unable to make another withdrawal due to your account being locked while waiting for verification?

Please let me know if this is accurate so I can assist you further.

Hi again, today its complete my verification and make the second withdraw and wait

Hi Haraminho,

Thank you for the update. I’m glad to hear that your verification is complete and that you’ve requested your second withdrawal.

Please keep me informed about any further developments, especially if you receive any updates from the casino regarding your withdrawal. If you encounter any issues, feel free to reach out, and I’ll be happy to assist.

Dear Haraminho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

All ok i take my money

Dear Haraminho,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Petronela

Casino.Guru