The player from Germany files a complaint against MrPacho Casino for ignoring his self-exclusion request and delaying the account closure while accepting further deposits totaling €697.78. He demanded an immediate ban and instead received bonus offers, contradicting the casino's guidelines.
MrPacho Casino - Player's self-exclusion request is ignored.
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Current status
Waiting for Casino Guru to reply
4d 21h 36m 44s
MrPacho Casino
Safety Index 7.6 Above averageCase summary
Discussion
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Public
2 days ago
Important notice:
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2 days ago
Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with MrPacho Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you received any responses from the casino via email regarding your self-exclusion requests?
- If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
- Could you please confirm whether you have passed the KYC verification in this casino?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
