The player from Greece is facing difficulties with the casino's self-exclusion process, as there is no dedicated function. Despite sending a deactivation request to the VIP Manager since March, she receives repetitive responses about being in the final stage, while her request has not been completed.
MrPacho Casino - Player’s self-exclusion request is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 51m 51s
MrPacho Casino
Safety Index:HighCase summary
Discussion
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Public
13 hours ago
Translation
The casino does not have a function for submitting limits or self-exclusion by the player but must send messages to support. Speaking with support in chat, he referred me to send a message for deactivation directly to the Vip Mgr, I have done so since March and he constantly replies that we are in the final stage of deactivation while he repeatedly tried to prevent me from my request.
It's May and my account still hasn't been deactivated. Is this legal?
Automatic translation:
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1 hour ago
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1 hour ago
Dear markokkori,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino regarding your account deactivation.
To better understand your situation and assist you effectively, could you please provide answers to the following questions:
- Could you forward me the account closure requests that you sent to the casino?
- Have you considered sending it to the official email address support@mrpacho.com?
- Has the Casino responded to your requests?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petra
