MrPacho Casino - Player's bonus winnings are being confiscated.

I won over €600 with bonus money. While playing further, in order to reach the wagering goal, the game tilted and I had to refresh the page. After this, the balance of €241 was completely lost. Customer support insists that I cancelled the bonus. I did not cancel the bonus in question, the host says that it has just expired. They refuse to meet my needs or replace the balance.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What prompted you to refresh the game? Was there a specific technical issue you encountered?
• Was the bonus activated using your own deposit, or was it part of a promotional offer?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila