The player from Nigeria cannot access his account on Mrpacho.com since it was upgraded in color on 17/03/2026. Despite raising the issue multiple times with online support and being told there are no restrictions, he remains unable to log in. He has a pending withdrawal of 39 USD and a balance of 29 USD, totaling 68 USD.
MrPacho Casino - Player's account is under review and inaccessible.
Opened
Current status
Waiting for Casino Guru to reply
6d 5h 32m 11s
MrPacho Casino
Safety Index:Very highCase summary
Discussion
Public
Public
2 days ago
Mrpacho.com is on the point of scamming me of both balance and pending withdrawal.
Before 16/03/2026 I was able to login my gaming account to place bets and withdrawn from my gaming account, however, starting from 17/03/2026 till date when I try to login as usual, I noticed that the website interface colour has been upgraded from blue it's usual colour to purple, and ever since then I am experiencing difficulties in accessing my account as it keeps on saying "YOUR ACCOUNT IS UNDER REVIEW". This issue has been raised on multiple occasions via their online support, yet no solution. Operators keep saying everything looks fine and normal from their end, yet from my end i can't login which made me confused and frustrated.
Also, I have a pending withdrawal of 39 USD and a balance of 29 USD on my gaming account making a total balance of 68 USD before the issue occurred.
They say my account is normal, with no restrictions on it, despite these I still can not access my account, and no help is coming. It is sad, and I am frustrated.
Please, I need your help on this.
Public
Public
18 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
18 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
