MrPacho Casino - Player's account is under review and inaccessible.

Mrpacho.com is on the point of scamming me of both balance and pending withdrawal.

Before 16/03/2026 I was able to login my gaming account to place bets and withdrawn from my gaming account, however, starting from 17/03/2026 till date when I try to login as usual, I noticed that the website interface colour has been upgraded from blue it's usual colour to purple, and ever since then I am experiencing difficulties in accessing my account as it keeps on saying "YOUR ACCOUNT IS UNDER REVIEW". This issue has been raised on multiple occasions via their online support, yet no solution. Operators keep saying everything looks fine and normal from their end, yet from my end i can't login which made me confused and frustrated.

Also, I have a pending withdrawal of 39 USD and a balance of 29 USD on my gaming account making a total balance of 68 USD before the issue occurred.

They say my account is normal, with no restrictions on it, despite these I still can not access my account, and no help is coming. It is sad, and I am frustrated.

Please, I need your help on this.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

1 sport betting

2 verification has not be requested as at the time of registration till date

3 without bonus

Thank you for your reply. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.