MrPacho Casino - Player’s account has not been closed.

Ladies and Gentlemen

I contacted them multiple times yesterday and today about closing and deleting my account. The reason given was addiction and family problems due to the game, but without success. Please help.

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Dear besarion,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the Responsible Gambling policy, and I found this:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@mrpacho.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Do I understand correctly that you informed the casino about your gambling addiction for the first time yesterday? Have you also considered reaching out to the casino through other communication channels, such as live chat?

Thank you very much for your cooperation.

Best regards,

Kristina

The day before yesterday

I contacted the casino the day before yesterday regarding my gambling addiction, but received no response. Today, during a live chat, I was told it's being processed.

Account was closed today

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear besarion,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina