MrPacho Casino - Player’s account has been closed after winning.

Good morning, because I won, you blocked my account? If it is possible, I have made so many deposits, I have deposited so much money in your account, and as soon as you saw a good withdrawal, you blocked my account? Are these things now? I want my rights, I want a settlement. Thank you very much. Their answer. Hello Sandris!

I'm very sorry, but your account has been closed due to an administration decision.

Kind regards,

VIP Department Mr. Pacho Casino

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MrPacho Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Could you please share the communication you received from the casino as evidence? My email is [email protected]
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you passed account verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Good evening, I've been playing mrpacho for about 2 years, I made a withdrawal on 01/07/2025, 2000 euros, 1000 and 1000, then I made the second withdrawal on 02/07/2025, but 1000 euros, I had a jackpot win of 3600 euros, God of Storms. I went to log in this morning and it said that my account had been blocked by the administrator. I haven't verified my account because when I went to do it, it told me that it wasn't needed, I didn't even have any bonuses open, and I kept on logging in, I won other money, and then when I reached the thousand mark, I logged in, and this morning I went to open the account and it said that it was blocked.

They just gave me the money, thank you very much for everything!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear sandrissem,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas