MrLuck Casino - Player's withdrawals are delayed at MrLuck casino.

Dear Sirs and Ma'ams,

I have a problem related to MrLuck casino, who are acting clearly in a dishonest, shady way, which concerns the most sensitive core of the idea of giving in general, which is the payouts.

The facts are s follows - I have recently signed up there, hoping that the casino was legit and credible. I assumed it to be the case having confirmed that they are fully licensed in the UK. So I was hoping to find a safe and trustworthy environment there

I think I was a bit gullible though

Namely, the casino failed at making the payments which I am legally due to receive from them and that is just my money.

I requested the mount of 105 to be withdrawn as the first, which was a couple of days ago.

Since then, no one has paid. The transaction remains under pending and stays like that for no reason without any way to reason with them.

That's unheard of and it's also very suspicious to me. It a clear procrastination which is deliberately indulged in by them

I have tried to reach out to them on numerous occasions,, requesting my money to be paid to me Nd also asking for some explanation on why they have been hindering the withdrawals.

Those contacts made by both, email or chat, availed nothing.

They ignored my communications bluntly

In the meantime, nothing have they paid so far. Nd the transactions.all by all sho under pending as were.

I have them chance and continued to play on their site.

As a result I made further withdrawals , respectively of 200 , and 146 pounds.

Likewise the previous one. These have not been paid. No contact of any quality made to reassure me about things. Other than some generic bulk trash sent to me like they normally do sending it to everyone

I am very concerned that I have been scammed and that they have stolen my money.

That's clearly because of this situation is all way down the line odd, diff, and abnormal.

Disrespectful luck of communication, no clear info, dodgy rules which are inexplicable, as all boils down to one - the casino hasn't paid the money they were due.

Can you please help me to recover my funds please?

Because I am no perplexed, flustered , and frustrated by far.

They have destroyed all fun I could ever have

I don't think I will play again.

Of that is not certain that I ill always get my money. Then what for? To get stressed and duped?

Outrageous this is to me

I I'll be grateful to your help in order to get my money from them

Kind regards

James

Dear Billie,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Dear Billie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.