The player from Denmark has been attempting to withdraw 7000 DKK for two weeks but is facing delays due to ongoing verification issues. Despite sending multiple documents, they receive inadequate responses and are told the verification process will take another 72 hours. This has caused frustration, particularly given a previous experience where a withdrawal took a year.
Mr Green Casino DK - Player’s withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
3d 21h 58m 49s
Mr Green Casino DK
Safety Index 7.9 Above averageCase summary
Discussion
Public
Public
5 days ago
Translation
I have won 7000,- DKK. On mrgreen, since 8 days have passed I contact them and I need to be verified. I send documents and they do not respond for a long time. Then they are not the right documents. Send more documents and I do not get a response for 4 days and then I contact them again and here they say it will take another 72 hours. I have played on the account for 15 years experienced it before it took a year before I could withdraw the amount was 16,000
Automatic translation:
Public
Public
3 days ago
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Public
Public
3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Green Casino DK.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you? Can you log in?
- Could you please clarify when was the last time you attempted to complete verification in the casino?
- Could you please specify the method of submitting the documents to the casino? (via email, via a depository on the casino's website)
- Do you have an overview of which documents were requested, which documents were accepted, and which were rejected?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
