The player from Germany has requested three withdrawals from Mr. Green, totaling €747, of which only €203 has been received. Following this, he encountered bank account verification issues despite already having a verified account and sent the required documents. The player reports an unresponsive live chat and unanswered emails.
Mr Green Casino DE - Player’s withdrawal is delayed and unresponsive communication.
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Current status
Waiting for Casino Guru to reply
6d 22h 30m 52s
Mr Green Casino DE
Safety Index:HighCase summary
Discussion
Public
Public
3 hours ago
Translation
I have requested a total of 3 withdrawals from Mr. Green.
(€120, €300 and €530) of the €530 they transferred €203 to me via Trustly Online Banking!
Then it started with bank account verification!
My account is verified and I have sent my bank statement and bank card!
We're still talking about €747 that's outstanding!
Live chat never works!!!!
And emails will not be answered!
I've never experienced anything like this with any other provider!
I hope you can help me!
Automatic translation:
Public
Public
2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with the help of a bonus?
- Could you please specify when you requested payouts from the casino?
- Could you please share your communication with casino support about the delay, and screenshots of your payouts as evidence of the incident? Send the information to my email at [email protected] or post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
