Mr Fortune Casino - Player’s withdrawal has been canceled.

Kiaora , i have been told my withdrawl was canceled because i made a 12.50 bet on wacky panda power combo the thing is wacky panda doesnt have an option to bet 12.50 if you go in to that game you will see it doesnt have that option i think its $12.00 then $15.00 and so on and also upon checking my gambling transactions that paticular bet isnt in my records? I have uploaded the gaming transactions that i was emailed by mr fortune , and this is a screenshot of my transactions in my gambling transactions from in my acc? Our transactions dont match but the figures and amount in my transactions make sence all the way through,

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Dear Kandy08,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal.

In order to assist you better and to understand the situation fully, could you please provide more details by answering the following questions:

• Can you confirm the date and time of the withdrawal request?
• Have you received any specific notifications or messages from the casino regarding the cancellation?
• Do you have any confirmation emails or screenshots related to your betting activities?

Thank you in advance for your reply.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Petra

Dear Kandy08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru