Mr Fortune Casino - Player’s withdrawal has been canceled.

Kiaora , i have been told my withdrawl was canceled because i made a 12.50 bet on wacky panda power combo the thing is wacky panda doesnt have an option to bet 12.50 if you go in to that game you will see it doesnt have that option i think its $12.00 then $15.00 and so on and also upon checking my gambling transactions that paticular bet isnt in my records? I have uploaded the gaming transactions that i was emailed by mr fortune , and this is a screenshot of my transactions in my gambling transactions from in my acc? Our transactions dont match but the figures and amount in my transactions make sence all the way through,

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Kandy08,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal.

In order to assist you better and to understand the situation fully, could you please provide more details by answering the following questions:

• Can you confirm the date and time of the withdrawal request?
• Have you received any specific notifications or messages from the casino regarding the cancellation?
• Do you have any confirmation emails or screenshots related to your betting activities?

Thank you in advance for your reply.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Petra