Mr Bit Casino RO - Player’s account has been closed and funds confiscated.

Hello Casino Guru team,

I kindly ask you to review and accept my complaint regarding MRBIT.RO and help me resolve this situation.

My account was blocked and the casino refused to pay my remaining balance of approximately 8830 RON. They only refunded my original deposit of 1500 RON and confiscated the rest of the funds.

The casino requested a Sumsub video verification, which I successfully completed. I also provided additional documents such as utility bills and bank card verification documents as requested.

Despite fully cooperating with all verification procedures, the casino closed my account and refused to return the remaining funds.

I have already submitted complaints to ONJN as well, but so far I have not received any response either from ONJN or from MRBIT.RO.

Regarding my gameplay activity, I mainly played sports betting on major tennis, basketball, and football leagues, and also casino games.

Unfortunately, I do not have many email proofs available because I recently discovered that my Outlook emails are automatically deleted after one month, and I did not save the older messages at that time.

I would sincerely appreciate your assistance in reviewing this case and helping me recover my remaining funds.

Best regards,

Angelica ****

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bit Casino RO.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Which casino games have you played? (games, game providers)
• Did you achieve your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas