Mr. Vegas Casino - Player is experiencing difficulties with account verification.

I have played often at this casino, have made a few withdrawals over the months that I played. In January, I made a deposit and then my account was locked and they asked me to verify my details, which I then provided a number of documents to satisfy this, except it felt more like harassment as they kept rejecting my submission. I did communicate that the information I was providing is exactly what they were asking me for. After 11 emails, I just indicated to close the account as I never won a whole lot from this casino more like made frequent donations to site as the highest payout ws 300. The casino seemed to get hung up on a screenshot from my bank which I provided a few to them, still no success.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Is your account already closed, or is it still open?
• What is the current real-money balance in your account?
• When was the last time you submitted any identity documents to the casino for verification?
• Has the casino specified why the document from your bank was not suitable for verification purposes?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika