HomeComplaintsMorospin Casino - Player’s withdrawal is delayed.

Morospin Casino - Player’s withdrawal is delayed.

Opened
Current status

Waiting for player to reply

3d 12h 48m 42s

Morospin Casino
Safety Index 7.9 Above average

Case summary

The player from Germany is facing issues with withdrawing money from the casino due to payment refusals, claiming she's in another country, despite having played and topped up from her location before. She has not received responses to her emails and has been trying to resolve the issue for six days.

Public
Public
5 days ago
huTranslationgb

They keep refusing the payment saying I'm in another country. I've played from here before and topped up from there but the payment is refused. They don't respond to my emails and I've been trying to get my money for 6 days now.

Automatic translation:
Public
Public
4 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
4 days ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Morospin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Is your player's account accessible to you? Can you log in?
  • Has the casino confiscated any balance from your player's account as a result of what you are describing in your post?
  • Did you achieve your current balance with the help of a bonus?
  • Could you please specify which country you have filled out in your player's profile?
  • Which country of residence is on the documents you have provided to the casino for verification?
  • Which country were you physically located in when playing?
  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


monika22 has 3d 12h 48m 42s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.