Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Morospin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you? Can you log in?
- Has the casino confiscated any balance from your player's account as a result of what you are describing in your post?
- Did you achieve your current balance with the help of a bonus?
- Could you please specify which country you have filled out in your player's profile?
- Which country of residence is on the documents you have provided to the casino for verification?
- Which country were you physically located in when playing?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Morospin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you? Can you log in?
- Has the casino confiscated any balance from your player's account as a result of what you are describing in your post?
- Did you achieve your current balance with the help of a bonus?
- Could you please specify which country you have filled out in your player's profile?
- Which country of residence is on the documents you have provided to the casino for verification?
- Which country were you physically located in when playing?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas