Morospin Casino - Player’s withdrawal is delayed.

Folyamatosan elutasítják a kifizetést mondván hogy más országban vagyok eddig is innen játszódtam és innen töltöttem fel pénzt de a kifizetést elutasítják az e-mail-eimre nem válaszolnak és már 6 napja próbálom megszerezni a pénzem

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Morospin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Has the casino confiscated any balance from your player's account as a result of what you are describing in your post?
• Did you achieve your current balance with the help of a bonus?
• Could you please specify which country you have filled out in your player's profile?
• Which country of residence is on the documents you have provided to the casino for verification?
• Which country were you physically located in when playing?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear monika22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru