The player from Poland had won, but the casino delayed the payout of the full balance for over a week. The casino conducted extra AML and GamCare checks, temporarily suspended and then unblocked the account, while support provided only generic responses with no deadline. The player faced repeated account suspensions and verification issues despite having provided all the requested documents and billing records. After a partial payment of winnings, the account was blocked and reset, causing further access problems. The complaint team engaged with the casino team and facilitated a reasonable address of the situation. The complaint was marked as resolved by the player after the player confirmed the issue was settled.
Morospin Casino - Player’s large payouts are delayed.
Resolved
Our verdict
Case closed
Amount: 24,000 zł
Morospin Casino
Safety Index:Above averageCase summary
Discussion
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2 months ago
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And again the suspension. I don't understand, verification is ok and again the same thing
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2 months ago
TranslationHello
This is unbelievable again
Once I go through verification, then suddenly I don't understand. The amount is 4,000 PLN from this winnings, so why are they making it so difficult? There were so many deposits, and they insisted on this particular one. The winnings arrived much later. Once the documents go through, they're rejected a moment later. And the same with 2FA. I already mentioned that when Anka was generating the code, it wouldn't turn off. After entering the password and code, it remained enabled. I don't know what to do. I provided detailed billing records from two accounts, which contain everything.Automatic translation:
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1 month ago
TranslationHello, new message from morospinu from 8.01 and 7.01
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1 month ago
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I think it's clear here what email address is provided. Morospin has been sending messages to this email address since December 1, 2025. I've never given any other address!!!!!
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1 month ago
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this is confirmation that everything is happening in this email.
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1 month ago
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This is proof that I can't log in to my account. It may be temporary, but I'll send a screenshot.
December 1st confirmation account
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1 month ago
TranslationI sent it to morospin for the second time
I am not sending the Revolut account confirmation now because I have already sent it before. All transactions related to the casino were made from these 3 accounts, there were no others.I'm looking forward to what happens next and I'm curious what he's up to now because I still can't log in completely, even to the zeroed account.
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1 month ago
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After everything was approved, after almost 10 days I received a payment of 4,000 from the 62,000 pool with pennies, and then I can't log in. After resetting the password, the account was reset, only a tab was left to add a document.
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1 month ago
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and such a response to the email!!!!
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1 month ago
TranslationIn response I got this
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1 month ago
TranslationNow I see I've received two new emails with new guidelines. The only question is, will doing what they say just make things worse for me?
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1 month ago
TranslationHello, as I said, the situation has changed, the account has been assigned to a new email address, but from my deposit of 59,000 there are 38, the account does not have VIP status, there are no winnings in the history, and the best thing is that someone talked to me in the chat, they are impersonating me, very strange
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1 month ago
TranslationImmediately after logging into my account, I noticed the manipulation. My account history doesn't show a deposit of PLN 4,000 from the winnings. Here's a screenshot from the Revolut app from my account, which had previously received withdrawals. That's why it's strange to me because after several verifications, they withdrew some of the funds and then blocked the account. When I logged in, I got an incorrect password. I logged in using Google, so I reset my password, and it logged me back into the reset account. Only yesterday did I access my account again, only the balance decreased by PLN 21,000.
This is a screenshot from my history. I should note that after winning, I didn't do anything with my account. I just wanted to withdraw my deposit. No cryptocurrency exchange occurred because I couldn't disable 2FA, and since then, Google's authorization has stopped generating the code.Automatic translation:
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1 month ago
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It was from an earlier win. 4,000 + 62,000 with pennies.
No access to account at this time.
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1 month ago
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These are already 3 emails in my name
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1 month ago
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I would like to point out that after winning on December 13, my account had VIP status
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1 month ago
TranslationDear Michal!!!
This is a lie!!! If I'm not mistaken, in the complaint, he informs Tomas about the withdrawal of 4,000 from the 62,000 pool, then informs me that the account is blocked and I have no access. Later, I will carefully check the dates from the chat with Justin, the VIP manager, and the account has been reset. This is a lie. I keep asking for the balance to be withdrawn. I have proof that this has not happened!!!Automatic translation:
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1 month ago
TranslationFollowing in their footsteps
there was no such payment and no withdrawal!!!!!Automatic translation:
Public
Public
3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Szmedss,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
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Best regards,
Michal
Casino Guru
