Morospin Casino - Player’s account has been closed and winnings withheld.

Complaint Title: Morospin withheld €5,832.00, extorted VIP deposits, and blocked account after admitting illegal operations

Casino Name: Morospin (referred to as Morospin / Guruspin)

Amount disputed: €5,832.00

Detailed Description of the Issue:

I am launching this formal dispute against the casino because they have confiscated my balance of €5,832.00, blocked my account, and engaged in severe misconduct, extortion, and attempted bribery.

The timeline of events and details are as follows:

Extortion of Funds: The casino refused to process my legitimate payout and forced me to deposit additional money under the false pretense that I needed to achieve "VIP status" before any withdrawals could be unlocked.

Admission of Illegal Operations: In written chat and text messages, the casino's representatives explicitly admitted to me that they operate without a valid license in my country (Belgium). They openly stated that they actively use alternative payment platforms and processors to illegally route and accept funds from players in jurisdictions where they have no legal right to offer gambling services.

Account Block: Immediately after making these admissions and when I insisted on my payout, the casino completely blocked my access to my profile and confiscated my entire €5,832.00 balance.

Attempted Bribery: I have received explicit emails from the casino offering me bribes of €500.00 and €1,000.00 to remain silent and drop my claims. I rejected these bribes, and I hold full proof of these offers.

A formal 48-hour ultimatum was sent directly to their support and management team, which has completely expired without any resolution or payment. I have full, unedited screenshots of the chat logs containing their licensing admissions, account blocking, and the emails offering me bribes. I am ready to submit this full evidence dossier directly to the Casino Guru investigation team. I demand the full return of my €5,832.00.

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Hello, thank you very much for submitting your complaint. I am sorry to hear about the issues you are facing at Morospin Casino.

Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs.

Could you please confirm the exact date when the casino blocked your account? Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

No you dont understand they made a fake belgium site to let me play morospin.be otherwise the belgium authorities block casino's sites from other country this the problem

Hello,

Thank you for your reply. As mentioned previously, we can only investigate cases where a casino accepts players from a restricted country, allows them to deposit and play, and later uses that restriction as a reason to confiscate legitimate funds. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

However, we do not have the legal authority to determine in which jurisdictions a casino may offer its services or to enforce licensing regulations.

Please let me know if there is anything else related to your funds, account closure, or confiscated balance that I can assist you with. Otherwise, if this is solely a licensing-related concern, we may need to close the complaint.

Best regards,

Attila

Just fix that i get my money back. They are not allowed to let belgium people play they need tho pay me back. The winnings they can put in there [Redacted].and suficate from the [Redacted] thats comes up.

I want 2 the file them and our authorities have already more then 1000 People from belgium that are taken a lot of money from them and then block there account. I filled in a complaints@mokas.law.gov.cy the jurisdiction of Cyprus but they dont answer also. The [Redacted] give them a lot off money i think

Thank you for your reply.

As mentioned previously, we do not pursue refunds from casinos for allowing players to register from restricted jurisdictions. Please understand that we are unable to provide assistance with this matter.

Could you please confirm if the balance of €5,832.00 was available in your account prior to its closure? If so, has the casino provided any explanation for blocking your account? Additionally, I kindly request that you forward this communication directly to my email. Please avoid sending evidence through WeTransfer, as we are unable to work with documents that have an expiration date. Thank you in advance for your cooperation.

This is what the understanding is you mother[Redacted] [Redacted] all do protecting eachother treu white whass laundry system. and o no i can do nothing [Redacted] off its all 1 comedy show the casino community i have evidence enough you all play under 1 head. Bla bla bla on your forum and when the casino's are wrong you collect money 2 give them good points. 1 problem my tech guy works for google and have all the evidence you all work together 2 steal money. Go ahead and make my Day 2 prove me wrong other wise no problem the world will see all the evidence and corruptions in a couple months from all the casino's world wide. Also the money laundry you get from all the casino's 2 keep your mouth shut. Thank you.

Dear Player, I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

To proceed with the complaint, could you please address my previous message?

Thank you in advance for your reply.

There was 51000 euro in my account and i try to withdraw and then they blocked me the 5,832.00 EUR is total amount i spendid on moro this i want back my moneg i spendid they denied my winning in the last mails already before

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello,

Thank you for your reply.

• Could you please confirm the exact date when your account was blocked?
• Could you please confirm whether you have ever had more than one account at this casino, or whether anyone else using the same IP address has registered an account there?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Thank you in advance for your cooperation.

Thank you for your response. Could you please confirm whether you have ever had more than one account at this casino, or whether anyone else using the same IP address has registered an account there?

I look forward to your reply.

Yes i had on same ip adress because they not answering me i then made more than one account

Thank you for your response. Could you please confirm the number of accounts you have opened? Additionally, have you made deposits and engaged in gameplay across all of your accounts? Have you utilized any bonuses? Thank you for your patience and cooperation.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Thank you

Hello Glenn130991,

I'm Michal, and I have taken over this complaint. I have reviewed this case, and I will reach out to the casino to gain further insight into this issue and to explore how I might be able to assist.

I would like to invite Morospin Casino to join the conversation.

Dear Morospin Casino,

Based on the information available so far, it appears that the player may have been identified as having opened multiple accounts. However, the player has indicated that they opened the additional account(s) because they had not received appropriate communication from your side through their original account.

I kindly ask you to provide any evidence regarding the multiple accounts associated with the player, particularly evidence showing whether these accounts were actively used and whether there are any other circumstances supporting an alleged violation of your rules.

Please feel free to send the relevant information and supporting evidence directly to me at michal.k@casino.guru for an independent assessment.

Thank you in advance.

Hello Glenn130991,

We have carefully considered your appeal and cannot accept your claims that our operations violate any regulations. As a foreign company, we are not subject to the laws of your country; we act in full compliance with applicable laws and regulations. The relationship between us is governed, first and foremost, by the Terms and Conditions that you knowingly accepted upon registration. We strictly adhere to our Terms and Conditions to ensure fairness and transparency for all players. As such, we strongly encourage all players to familiarize themselves with these terms before playing.

By accessing and opening an account and using this website, you confirm and warrant that online gambling is legal and permitted in the jurisdiction in which you are located and that you will not use the website while you are a resident of or temporarily present in any jurisdiction that prohibits the use of the website. The availability of the services should not be construed as an offer or invitation from us to use the services in a country where such use is illegal.

Therefore, it is the player's sole responsibility to comply with their own local, national or state laws regarding online gambling at all times. Furthermore, the transactions are processed from the 3rd party payment providers, and those providers are working in different jurisdictions and having own procedures to visualizing payments.

The casino is not a financial institution to process transactions independently.

Furthermore, our records confirm that the deposited funds were used to place bets across various games on the platform. As the funds were actively used for gameplay and the bets were settled in accordance with the applicable game rules, we are unable to issue a refund for amounts that have already been played or wagered. No evidence has been identified that would justify reversing the completed gameplay transactions.

Hello Michal,

We have forwarded an email to you explaining the case in detail. Please check it at your earliest convenience.

Thank you for your cooperation.

Best regards,

Morospin Casino

They made a fake belgium site that is the problem

Dear Morospin Casino,

Thank you for your email and for providing the requested information and evidence. I have replied with some additional questions and am awaiting your response.

Dear Glenn130991,

I understand your concerns, which are likely influenced by your frustration regarding the funds you lost. However, morospin.be appears to be just a landing page providing information about the casino rather than the casino's actual official website.

Additionally, when I clicked on the "Register" button

I was redirected to a different website.

This further suggests that the page you referred to is not the casino's actual operating website.

I cannot rule out that the website may previously have redirected players to the casino's platform or operated differently at the time of your registration. Nevertheless, based on how the website currently functions, it does not appear to be the casino's official operating website.

Regardless of how you personally interpret the landing page, the casino's actual website, or the way its services were made available to you, I have to agree with the casino's response that:

"The availability of the services should not be construed as an offer or invitation from us to use the services in a country where such use is illegal."

This is a common provision found in the Terms and Conditions of essentially all licensed online casinos and is intended to make clear that the availability or accessibility of a website does not, in itself, constitute confirmation that the casino is authorized to offer its services in every jurisdiction.

Moreover, as my colleague Attila has already informed you, we, as Casino Guru does not have the legal authority to determine in which jurisdictions a particular casino may lawfully offer its services or to enforce licensing or gambling regulations. If this is the core issue of your complaint, as it appears to be, I am afraid that this is not something we are able to determine or enforce through our complaint forum. You would therefore need to raise this matter with the appropriate regulatory or other competent authorities in your jurisdiction.

From the information currently available, the funds you deposited were used for ordinary gameplay and were subsequently lost through that gameplay. There is no indication at this stage that the casino confiscated otherwise legitimate funds or withheld a balance that remained in your account.

Consequently, from the perspective of our role as an independent dispute mediator, I am afraid there is currently no basis on which we could require the casino to return the funds you lost through gameplay.

We can, for example, investigate situations where a casino accepts a player from a restricted jurisdiction, allows the player to deposit and play, and subsequently relies on that same jurisdictional restriction as a reason to confiscate legitimate winnings or funds that would otherwise be payable to the player. However, based on the information currently available, that does not appear to be what happened in this case.

I will, of course, await the additional information and evidence I have requested from the casino before making any final assessment. However, based on the circumstances currently known to me, I do not expect the additional information to materially change the position outlined above.

Ok but still they now that i cant play and they saw my ip adress and they let me play and after i won a big amount they blocked me thats the only reason i want my money back

Hello Michal,

We have provided you with an email explaining the case. Please review it at your earliest convenience.

Thank you for your patience.

Best regards,

Morospin Casino

Dear Morospin Casino Team,

Thank you for your email and for providing the requested additional information and supporting evidence.

Dear Glenn130991,

After reviewing all the information and evidence gathered in relation to this matter, I have reached the following conclusion.

To a certain extent, I understand your view that morospin.be may appear to be a casino website and could give some visitors the impression that players from Belgium are permitted to register and play. However, as explained above, morospin.be is just a landing page providing information about the casino rather than the casino’s official operating website.

Furthermore, when the Register button is clicked, it redirects the visitor to a completely different casino other than Morospin.

The information and evidence provided to me also confirm that you registered through morospin.com, not morospin.be, as your submissions appeared to suggest. It is not possible to register directly at morospin.be, as this page does not operate as the casino’s registration platform.

I have also considered your argument that the casino should not have permitted you to register, deposit, and play. However, requirements for operators to verify a player’s location or eligibility before allowing gameplay are generally imposed by the local laws and regulations of specific jurisdictions, primarily on operators licensed in or expressly targeting those regulated markets. Such requirements do not automatically apply to foreign or offshore companies operating under a different regulatory framework unless those laws have applicable extraterritorial effect.

Player verification may be requested at any stage. However, it is most commonly initiated when a withdrawal exceeds a specified threshold, when concerns relating to responsible gambling are identified, or when other circumstances require additional checks. This is standard practice across the majority of online casinos.

Dissatisfaction with funds lost through ordinary gameplay does not generally constitute a valid basis for requesting a refund, as participation in casino games inherently involves the risk of financial loss.

As previously explained, players are responsible for reviewing the applicable Terms and Conditions before registering. By opening an account and using the website, the player confirms that online gambling is lawful and permitted in the jurisdiction from which the services are accessed and that the website will not be used from any jurisdiction in which such use is prohibited.

Although this approach may not be particularly user-friendly, it is a common contractual practice among gambling operators.

As my colleague Attila already informed you, Casino Guru does not have the legal authority to determine the jurisdictions in which a particular casino may lawfully provide its services or to enforce licensing and gambling regulations.

As the central issue of your complaint concerns whether the casino was legally permitted to offer its services in Belgium, this is not a matter that we can determine or enforce through our complaint-resolution forum. Such concerns must be referred to the appropriate regulatory or other competent authority in your jurisdiction.

However, based on the information and evidence available, the funds you deposited were used during ordinary gameplay and were subsequently lost through that gameplay. There is no indication that the casino confiscated legitimate funds or withheld a remaining balance that would otherwise have been payable to you.

Consequently, we have no basis on which we could require the casino to refund funds that were deposited and subsequently lost through normal gameplay.

Having reviewed the matter in full, I have not identified any conduct by the casino that would be contrary to its T&Cs or the industry standard regulations. I must therefore close this complaint as rejected.

You remain entitled to pursue the matter with the appropriate regulatory or other competent authority in your jurisdiction if you continue to believe that the casino acted unlawfully. Should you receive a formal decision from such an authority, you are welcome to forward it to me at michal.k@casino.guru, and I will review the matter accordingly.

For any future play, I strongly recommend reviewing the casino’s Terms and Conditions, licensing information, and jurisdictional restrictions before registering or making a deposit.

You are welcome to contact us if you encounter an issue with another casino. We will be glad to assess the circumstances and will try to assist where the matter falls within the scope of our complaint-resolution process.

Best regards,

Michal

Casino Guru