Morospin Casino - Pelaajan tili on suljettu ja voitot pidätetty.

Complaint Title: Morospin withheld €5,832.00, extorted VIP deposits, and blocked account after admitting illegal operations

Casino Name: Morospin (referred to as Morospin / Guruspin)

Amount disputed: €5,832.00

Detailed Description of the Issue:

I am launching this formal dispute against the casino because they have confiscated my balance of €5,832.00, blocked my account, and engaged in severe misconduct, extortion, and attempted bribery.

The timeline of events and details are as follows:

Extortion of Funds: The casino refused to process my legitimate payout and forced me to deposit additional money under the false pretense that I needed to achieve "VIP status" before any withdrawals could be unlocked.

Admission of Illegal Operations: In written chat and text messages, the casino's representatives explicitly admitted to me that they operate without a valid license in my country (Belgium). They openly stated that they actively use alternative payment platforms and processors to illegally route and accept funds from players in jurisdictions where they have no legal right to offer gambling services.

Account Block: Immediately after making these admissions and when I insisted on my payout, the casino completely blocked my access to my profile and confiscated my entire €5,832.00 balance.

Attempted Bribery: I have received explicit emails from the casino offering me bribes of €500.00 and €1,000.00 to remain silent and drop my claims. I rejected these bribes, and I hold full proof of these offers.

A formal 48-hour ultimatum was sent directly to their support and management team, which has completely expired without any resolution or payment. I have full, unedited screenshots of the chat logs containing their licensing admissions, account blocking, and the emails offering me bribes. I am ready to submit this full evidence dossier directly to the Casino Guru investigation team. I demand the full return of my €5,832.00.

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Hello, thank you very much for submitting your complaint. I am sorry to hear about the issues you are facing at Morospin Casino.

Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs.

Could you please confirm the exact date when the casino blocked your account? Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

No you dont understand they made a fake belgium site to let me play morospin.be otherwise the belgium authorities block casino's sites from other country this the problem

Hello,

Thank you for your reply. As mentioned previously, we can only investigate cases where a casino accepts players from a restricted country, allows them to deposit and play, and later uses that restriction as a reason to confiscate legitimate funds. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

However, we do not have the legal authority to determine in which jurisdictions a casino may offer its services or to enforce licensing regulations.

Please let me know if there is anything else related to your funds, account closure, or confiscated balance that I can assist you with. Otherwise, if this is solely a licensing-related concern, we may need to close the complaint.

Best regards,

Attila

Just fix that i get my money back. They are not allowed to let belgium people play they need tho pay me back. The winnings they can put in there [Redacted].and suficate from the [Redacted] thats comes up.

I want 2 the file them and our authorities have already more then 1000 People from belgium that are taken a lot of money from them and then block there account. I filled in a complaints@mokas.law.gov.cy the jurisdiction of Cyprus but they dont answer also. The [Redacted] give them a lot off money i think

Thank you for your reply.

As mentioned previously, we do not pursue refunds from casinos for allowing players to register from restricted jurisdictions. Please understand that we are unable to provide assistance with this matter.

Could you please confirm if the balance of €5,832.00 was available in your account prior to its closure? If so, has the casino provided any explanation for blocking your account? Additionally, I kindly request that you forward this communication directly to my email. Please avoid sending evidence through WeTransfer, as we are unable to work with documents that have an expiration date. Thank you in advance for your cooperation.

This is what the understanding is you mother[Redacted] [Redacted] all do protecting eachother treu white whass laundry system. and o no i can do nothing [Redacted] off its all 1 comedy show the casino community i have evidence enough you all play under 1 head. Bla bla bla on your forum and when the casino's are wrong you collect money 2 give them good points. 1 problem my tech guy works for google and have all the evidence you all work together 2 steal money. Go ahead and make my Day 2 prove me wrong other wise no problem the world will see all the evidence and corruptions in a couple months from all the casino's world wide. Also the money laundry you get from all the casino's 2 keep your mouth shut. Thank you.

Dear Player, I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

To proceed with the complaint, could you please address my previous message?

Thank you in advance for your reply.

There was 51000 euro in my account and i try to withdraw and then they blocked me the 5,832.00 EUR is total amount i spendid on moro this i want back my moneg i spendid they denied my winning in the last mails already before

Hello Glenn130991,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello,

Thank you for your reply.

• Could you please confirm the exact date when your account was blocked?
• Could you please confirm whether you have ever had more than one account at this casino, or whether anyone else using the same IP address has registered an account there?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Thank you in advance for your cooperation.

Thank you for your response. Could you please confirm whether you have ever had more than one account at this casino, or whether anyone else using the same IP address has registered an account there?

I look forward to your reply.