MoonWin Casino - Player's withdrawal is delayed.

Withdrawal has been pending for over a week. Every time I reach out to support they mention it's coming.

I have completed KYC and confirmed that my account is verified with their livechat team.

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Dear flrs1839,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear flrs1839,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I did receive this payout. Im currently in another pending period with them and the withdrawal is taking longer than the mentioned time again. I will mark thos one as resolved and follow up with a new complaint if it takes longer than 14 days.

Thank you for your reply, flrs1839. Could you please clarify when exactly you requested another withdrawal? Do you currently have any remaining balance in your casino account?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear flrs1839,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina