MoonWin Casino - Player’s account closure request is ignored.

Similar to other casinos, they make you email them to request account closing or limiting, then do not reply.

This is predatory to those struggling woth addictions.

I would like my account permanently closed and its clear that just emailing their support team will not get this done.

I have done this many times, only to relapse and deposit/lose more.

Please assist me with permanently closing this account.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MoonWin Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• After you learned your self-exclusion request wasn't processed, have you contacted the casino again either via email or live chat?
• When was the last time the casino responded to any of your requests?
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply? My email is tomas@casino.guru

In the meantime, check other resources and information in our responsible gambling guide, found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas